Frequently asked questions
Shipping and Delivery
How long does shipping take?
Standard shipping generally arrives within 3–5 business days for addresses within the continental United States. Expedited shipping may be offered at checkout, including overnight options for orders requiring faster delivery. Please keep in mind that order processing takes an additional 1–2 business days and is separate from transit time. Once your order has shipped, you will receive an email containing tracking information.
*Please note that pre-orders will be shipped once the merchandise is received from the manufacturer.
When do pre-orders ship?
Pre-orders generally ship within 3–5 business days after the scheduled release date. A shipping confirmation with tracking information will be emailed once your order leaves our facility. Manufacturer release dates are subject to change. If your order contains multiple pre-order items, the order will ship once all pre-ordered products have arrived.
What Shipping Methods Are Available?
Shipping services are selected based on the size and weight of the package.
For domestic U.S. orders:
- Packages weighing under 15 oz. generally ship via USPS Ground Advantage
- Packages weighing over 1 lb. may ship via USPS Retail Ground, UPS SurePost, or UPS Ground.
- Expedited shipping may be available upon request. Please email us at info@diecastsocial.com for a shipping quote, and we will arrange the appropriate expedited service.
How do you package fragile collectibles?
Shipping services and packaging are determined according to the size and weight of each order. Domestic packages under 15 oz. are generally shipped via UUSPS Ground Advantage, while packages over 1 lb. may be shipped using USPS Retail Ground, UPS SurePost, or UPS Ground.
For expedited domestic service, please contact us by email and we will provide a quote and arrange the appropriate service.
Why was my package returned to sender?
A package may be returned to us because of an incorrect or incomplete address, the recipient has moved, or no one was available to accept a delivery requiring a signature. Signature confirmation is required for high-value orders.
If a package is returned to us, the original shipping charge is non-refundable. If you would still like to receive your order, we can arrange to reship it, with the additional shipping charges billed to you.
What if my item arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery and provide photos showing both the damaged item and its packaging. We will work with you to resolve the issue and may offer a replacement, full refund, or store credit, depending on your preference and availability.
Please keep all original packaging until the claim has been fully resolved, as the shipping carrier may require an inspection. All items are insured while in transit.
What if my package is lost?
We take precautions to ensure orders are delivered safely; however, we cannot be held responsible for packages that are lost or stolen after the carrier confirms delivery to the address provided.
If you have concerns about package theft or delivery security, we offer two additional protection options:
Signature Required Delivery: Your package must be received by someone at the delivery address. $6 handling fee per package.
Enhanced Insurance Coverage: Additional coverage beyond the standard shipping insurance is available. Pricing varies based on the value of the order.
Please contact us before placing your order if you would like to discuss either option. We can provide exact pricing and add your preferred protection to the shipment.
Can I pick up locally?
Yes! We have partnered with the Petersen Automotive Museum as a pick-up location for orders. Pick up orders may be picked up within Petersen Store , the gift store within the museum, which is located at 6060 Wilshire Blvd., Los Angeles, CA 90036. Hours of operation are 10am - 5:30pm. We recommend you call the Petersen Store at 323-964-6328 before picking up your order.
Enhanced Insurance Coverage: Additional coverage beyond the standard shipping insurance is available. Pricing varies based on the value of the order.
Please contact us before placing your order if you would like to discuss either option. We can provide exact pricing and add your preferred protection to the shipment.
Returns and Exchanges
What is your return policy?
- You must notify us within 7 days of delivery to request an exchange.
- You must request an RMA number within 3 days of delivery to be eligible for a refund.
- No exceptions will be made after these deadlines.
- Once an RMA number has been issued, the item must be shipped back to us within 10 days.
- The customer is responsible for return shipping.
How long do I have to return an item?
You have 7 days from the date of delivery to initiate a return. We recommend beginning the process as soon as possible to ensure the return is completed within the required timeframe.
Returns must be postmarked within the 30-day window. If you require additional time because of extenuating circumstances, please contact us. We will review these situations on a case-by-case basis.
What is your refund policy?
Please review our full refund policy here [link to refund policy].
Product Availability and Preorders
When will out-of-stock items be restocked?
Restock schedules depend on the product and manufacturer. Regularly stocked merchandise is typically replenished every 2 to 3 weeks. Limited-edition and discontinued products may not be restocked.
Can I pre-order upcoming releases?
Absolutely. Pre-orders for upcoming collectibles are made available if/when product is set be stocked by Diecast Social and once they have been announced by the manufacturer. Placing a pre-order reserves the item for you when it becomes available and may include pre-order bonuses or exclusive variants.
Your payment method will be charged at the time the pre-order is placed. If the manufacturer changes the release date, we will notify you by email with the updated information.
How often do you get new inventory?
Frequently! Diecast Social works closely with many brands and manufacturers to keep inventory fresh and ready for our community and paid subscribers. New arrivals are generally added to the website on Fridays, while special releases and limited-edition drops may be announced through our email newsletters and social media channels.
Major launches and exclusive products may arrive outside of this schedule. We recommend following us on social media or subscribing to our newsletter to stay informed about new arrivals and upcoming releases. Paid Subscribers will always be the first to know.
Account and Orders
How do I track my order?
Once your order ships, you will receive an email containing a tracking number and direct tracking link. If you have an account, you can also log in to our website and view your orders under “Order History,” where tracking information will be available.
Customers who checked out as guests can use the tracking link provided in their shipping confirmation email. Tracking information typically becomes available within 24 hours of shipment.
Can I cancel or modify my order?
Orders may be canceled or modified within 2 hours of being placed, provided they have not yet entered the processing stage. Please contact us immediately by email or phone and include your order number along with the requested changes.
Once an order has been processed and shipped, it cannot be canceled. However, you may return the item in accordance with our standard return policy.
For pre-orders, cancellations are generally accepted until 7 days before the expected ship date.
Do I need an account to purchase?
No. You can complete your purchase as a guest without creating an account.
Creating a free account does provide additional benefits, including:
- Faster checkout with saved addresses and payment methods
- Access to your order history
- Wishlist functionality
- Early access to sales
- Ability to earn and redeem reward points
Creating an account takes less than a minute and makes it easier to manage future orders.
How do I use my subscription reward points or store credit?
Available subscription reward points and store credit will appear in your account under “Rewards” or “Credits.” During checkout, you will have the option to apply available points or credit toward your purchase. Select “Apply” to deduct the applicable amount from your order total.
Reward points typically have a value of $X per Y points earned. Store credit does not expire and can be used toward purchases, although certain promotional discounts may not be combined with store credit.